Shipping Policy

Shipping Policy

At Feelza, we're committed to offering a smooth and reliable international shipping experience. Please read the information below carefully before placing your order.

Processing Time

Orders are processed within 2–4 business days of purchase. During peak periods (such as promotions, holidays, or product launches), processing times may be slightly longer. Once your order has shipped, you'll automatically receive a confirmation email with tracking information.

Shipping & Delivery Estimates

We ship internationally through our global fulfilment partners. Estimated delivery times:

  • United States: 4–7 business days
  • United Kingdom: 4–7 business days
  • Canada: 4–7 business days
  • Australia: 4–7 business days
  • European Union: 7–12 business days
  • Other international destinations: 10–15 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, courier disruptions, or other events beyond our control.

Shipping Costs

We offer free tracked shipping on all orders. No additional shipping fees apply at checkout.

Customs, Import Duties & VAT

Orders are shipped internationally from abroad. By placing an order, you acknowledge and agree that:

  • Your order may be subject to customs duties, import VAT, GST, brokerage fees, or other local import charges.
  • These charges are set by your country's customs authority.
  • Any import duties, VAT, GST and clearance fees are the customer's sole responsibility.
  • Senza does not collect or pay import taxes on customers' behalf unless explicitly stated at checkout.

Customs authorities may delay shipments. We accept no liability for delays caused by customs clearance. If a customer fails to pay any import charges due and the parcel is returned or destroyed as a result, the original shipping costs and any return fees are non-refundable.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email. It may take a few days for tracking updates to appear once the parcel has left the warehouse and entered international transit. You can track your shipment via the link provided in your confirmation email.

Lost or Damaged Parcels

We accept no liability for:

  • Delays caused by couriers
  • Customs-related delays
  • Parcels marked as delivered by the courier

If your parcel arrives visibly damaged, please contact us within 48 hours of delivery with clear photo evidence of:

  • The packaging
  • The shipping label
  • The damaged product

We'll review each case individually and offer an appropriate resolution where applicable.

Incorrect Delivery Address

Customers are responsible for providing the correct delivery address at checkout. If an incorrect address is provided:

  • We'll attempt to contact you before the order ships.
  • If the order has already shipped, we accept no liability for failed delivery due to incorrect details.
  • Reshipping costs may apply.

Once a parcel has been handed over to the courier, address changes can no longer be guaranteed.

Refused Deliveries

If a customer refuses delivery of an order, the following costs will be deducted from any refund:

  • Return shipping fees
  • Customs charges
  • Import duties
  • Courier handling fees

Contact

For any shipping questions, please get in touch at: support@feelsenza.de